Terms & Conditions
We accept Visa, Visa Electron and V PAY, MasterCard, Maestro и MasterCard Electronic and payments made via Paypal. We charge for all items as soon as your order is accepted.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices listed on sport.delfina.bg are inclusive of VAT at the current rate where applicable.
Orders made from the Bulgaria are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
ORDERS RECEIVED AFTER 2PM WILL BE DISPATCHED ON THE NEXT WORKING DAY.
It must be appreciated that Lycra is a delicate material and the life is very limited in chlorinated water. The strength of chemicals will vary, therefore if a high level of chlorine is used,l this may degrade the Lycra quicker. The garment should be hand washed in cold water immediately after use, as chlorine continues to affect the Lycra when left. Avoid wrapping the costume in a towel and if possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your suit home. Detergents/shampoo and shower gel will degrade Lycra quickly, therefore, we recommend that you do not shower in you suit, or machine wash. We recommend, the best way to dry your suit is to air dry away from direct sun light, and do not use radiators or tumble driers. Sitting on a rough pool side can also cause damage to the material of the suit, so it is best to avoid doing this. If you are to follow these guides, you will be able to get more wear out of your suit, saving you money in the long run.
Correct Suit Sizing
It is the customers responsibility to correctly measure the wearer, and to check the manufacturers size guide, provided on the sport.delfina.bg website. Customer Services are available to give advice on sizing, but they cannot see the swimmer, or how the measurements are taken, so sport.delfina.bg does not bear any responsibility for the suit being the incorrect size.. It is the customer’s total responsibility for the size ordered.
Refunds Returned items
Whilst we generally process refunds for returned items within 7 days from when they arrive back with us, please allow up to 14 days for both our returns & accounts departments to process your refund.
Faulty and lost items
Once an item has been deemed faulty or lost as per our policies, the refund will be sent to our accounts team to be processed back to the customer within 48 hours.
All returned goods must be returned in their original packaging with all tags in place. Any items that have been worn or used in a pool, or exposed to chlorinated water cannot be returned for an exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool, and making the item unsaleable if returned.
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer, and not exchanged or refunded.
Goods returned as faulty should be returned to our returns department. This product will be assessed by our returns department in conjunction with our production department, should the item be deemed to be defective, this will be replaced or refunded. If the item is faulty then you will receive a refund and compensation for your postage (standard parcel charge costs only ).
Delfina OOD,26 Mara Buneva str., Sofia 1225, Bulgaria
OOD do not disclose buyers information to third parties other than when
order details are processed through one of the secure payment gateways.
In this case, the third party will not disclose any of the details to
any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes